User Data Deletion

Overview

You can ask us to delete the data associated with any advertising account connected to Natre Ads Manager at any time. There are two ways to do it: disconnect the integration yourself (which revokes our access), and/or send us a deletion request so we remove the data we hold. This page is also the data-deletion instructions page referenced by our platform app configurations.

Natre Ads Manager does not use Facebook/Meta Login and does not collect any consumer or end-user personal data. It processes only the data of the advertising accounts you authorize us to manage, so a request on this page concerns that ad-account data.

1. Disconnect & revoke access

You can immediately revoke our access from the platform side, which stops any further data sync:

• Google: visit your Google Account → Third-party access and remove Natre Ads Manager.
• Meta: in Facebook go to Settings & privacy → Settings → Business integrations (or Apps and websites) and remove Natre Ads Manager.
• TikTok: in your TikTok Ads / Business account, revoke the authorization granted to Natre Ads Manager.

Revoking access invalidates our tokens for that account. To also delete the data we already hold, send a deletion request as described below.

2. Request deletion by email

Email mail@natre.net with the subject "Data deletion request", and include:

• the platform(s) involved (Google, Meta and/or TikTok);
• the ad account ID or name; and
• the email used to authorize the connection, so we can verify the request.

Or use the pre-filled deletion request to open your email client with these fields ready.

3. What happens after a request

Once we verify the request:

• we stop syncing data for the account and revoke stored tokens;
• we delete the data we hold about the account from our own databases and servers;
• we ask any infrastructure provider we shared it with to delete the data we shared; and
• we confirm to you when the deletion is complete.

We aim to complete verified deletion requests promptly, typically within 30 days.

4. What we may retain

After deletion we may retain a limited amount of information only where necessary for security, fraud prevention, or to meet legal or regulatory obligations — and only for as long as that purpose requires. We do not keep the deleted campaign data for any other use.

5. Platform-specific notes

Meta: this page serves as our Data Deletion Instructions URL. When you remove Natre Ads Manager from your Facebook settings, our access is revoked; to delete the data we already hold, follow the request steps above.

Google & TikTok: disconnecting the integration revokes our access; a deletion request removes the data we hold. On termination of a TikTok connection, we delete the associated TikTok information from our systems, including our servers.

6. Contact